At diamondexch.com, we support responsible gaming and provide users with the option to self-exclude if they feel that gaming is negatively affecting their life. Self-exclusion is a voluntary process that allows users to restrict their access to the website for a selected period of time.
1. What is Self-Exclusion
Self-exclusion is a tool that allows users to temporarily or permanently block their access to diamondexch.com.
During the self-exclusion period, the user will not be able to access their account or use any services.
2. How to Request Self-Exclusion
Users can request self-exclusion by:
Contacting our support team through official support channels available on diamondexch.com
Clearly stating the request for self-exclusion and preferred duration (temporary or permanent)
Once confirmed, the request cannot be reversed until the selected exclusion period ends.
3. Duration Options
Self-exclusion may be applied for:
A fixed time period (e.g., weeks or months)
An indefinite or permanent period
The duration will be confirmed at the time of request.
4. Effects of Self-Exclusion
During self-exclusion:
Access to the account will be blocked
No gaming or transactions will be allowed
Promotional messages and offers will be stopped (where applicable)
diamondexch.com will not reopen the account until the self-exclusion period has fully expired.
5. User Responsibility
Users are responsible for requesting self-exclusion when they feel it is necessary.
diamondexch.com is not responsible for losses incurred before the self-exclusion request is processed.
6. Account Re-Activation
Accounts under temporary self-exclusion may be reviewed after the exclusion period ends.
Permanent self-exclusion requests will result in permanent account closure.
Re-activation, if applicable, is subject to verification and approval by diamondexch.com.
7. Protection of Minors
Self-exclusion is not a substitute for parental supervision.
Parents and guardians are encouraged to use device-level parental controls to restrict access for minors.
8. Limitation of Liability
diamondexch.com shall not be held liable for any losses, damages, or consequences resulting from a user’s failure to request self-exclusion in a timely manner.
Self-exclusion is provided as a responsible gaming support measure only.
9. Policy Updates
diamondexch.com reserves the right to modify this Self-Exclusion Policy at any time.
Continued use of the website indicates acceptance of the updated policy.
10. Contact Us
If you need help or wish to request self-exclusion, please contact our support team via the official communication channels provided on diamondexch.com.